1. Job Responsibilities:
- Responsible for ensuring the work quality of all operational departments at each property.
- Develop training plans for departments across the company.
- Implement and supervise training programs.
- Manage costs and evaluate training effectiveness.
- Develop training processes/regulations/policies to ensure smooth operation of training activities across the company and its properties.
- Monitor quality and work performance of departments, including: Front Office, Housekeeping, F&B, Kitchen, Security, Bellman, Public Area, and Laundry.
- Guide Property General Managers in staff management.
- Research methods to enhance teaching and training quality within the company.
- Revise and departmental professional standards as needed.
- Promote corporate culture across all hospitality and resort service units.
- Ensure both the quality and quantity of personnel in all company positions.
- Oversee onboarding and probation processes for new employees, trainees, and interns.
- Propose staff rotation or provide personnel assessment information upon request from management to facilitate manpower adjustments.
- Advise on compensation schemes, including salary, bonus, allowances, insurance, welfare, and working condition support for hotel staff.
- Oversee procedures related to labor contracts (signing/termination), transfers, rewards, disciplinary actions, and ensure proper management of employee records.
- Develop plans to improve recruitment quality.
- Prepare and monitor reports submitted to management on recruitment effectiveness.
2. Job Requirements
- Good communication skills in English (Chinese or Japanese proficiency is a plus).
- Proficient in Microsoft Office.
- Professional appearance, positive attitude, and cooperative work spirit.
- Knowledge of office management principles and procedures.
- Strong organizational and planning skills.
- Analytical, decision-making, and problem-solving abilities.
- Capable of data collection, analysis, synthesis, and report preparation.
- Leadership skills and the ability to work under pressure.
- Strong communication and presentation skills.
- Negotiation skills.
- Training and coaching skills.
3. Benefits
- Salary: 35 – 50 million VND / 26 working days (negotiable based on ability).
- 4 days off per month.
- Salary review every 3–6 months.
- Seniority allowance: from the 13th month onwards, employees receive an additional 3% annual seniority bonus.
- High promotion opportunities.
- Accommodation is provided for employees from other provinces.
- Weekly /monthly /annual rewards, plus recognition for contributions to the Group.
- Employee care policies: visits, support for special occasions, birthdays, etc.
- Full social insurance, health insurance, and unemployment insurance as regulated.
- Subsidized meals
Contact Information
Application & Interview Address:
- Hanoi: 98 Son Tay, Ba Dinh
- Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh
Email: tuyendung@a25hotel.com
Hotline: 0906 239 925
