Deputy Head of Reception and Cashier

1. Job description

Staffing is assigned and coordinated based on room occupancy, tour group size, and peak hours.
Control the check-in, check-out, cashier, and booking processing procedures.
Control cash flow, accounts receivable, manage shift reports, and minimize financial errors.
Coordinate with Housekeeping, Sales, other specialized departments, and technical staff to handle any issues that arise.Service quality management:
Monitor service attitude, demeanor, and English communication skills.
Directly handle complex complaints, VIP customer complaints, and OTA (Online Travel Agency) complaints.
Coordinate with the Board of Directors and the Retail & Customer Service Departments to monitor and improve online ratings (Booking, Agoda, Google, etc.).
Directly train new receptionists and cashiers according to the curriculum.
Mentoring receptionists/cashiers who lack professional skills/foreign language proficiency.
Assessment of competencies after training (test, practical, shadow case)

2. Requirements:

Having experience in a similar position.
Good-looking and agile.
Good conversational English skills
Proficient in office computer skills.
Understanding hotel management software
Communication skills, task coordination and delegation skills, teamwork skills .
Skills in handling complex situations and resolving complaints professionally and effectively.
Effective time management and supervision skills .

3. Benefits:

Salary ranges from 13 to 26 million VND. Salary is negotiable based on qualifications and experience.
Four days off per month.
Salary increases are reviewed every 3-6 months.
High seniority bonus: from the 13th month onwards, an additional 3% of seniority salary is awarded each year.
High opportunities for career advancement.
Accommodation is available for employees who live far away.
Meal allowance provided.
Rewards are given weekly/monthly/yearly and for contributions to the company's development.
Visiting and congratulating on loved ones, weddings, and birthdays.
Social insurance, health insurance, and unemployment insurance are fully provided as required by law.