PERSONAL DATA PROTECTION POLICY

The Customer Privacy Policy available at a25hotel.com complies with the provisions of Decree No. 52/2013/ND-CP of the Government of Vietnam on E-commerce. A25 Hotel has established this Policy to demonstrate our commitment to protecting the privacy and security of our customers' personal information when using our website.

By reading this Policy and/or providing us with your personal information, you acknowledge and agree that A25 Hotel may collect, use, process, and store your personal data in accordance with the terms set forth herein.

Through this Personal Data Protection Policy, we aim to help customers understand why we collect personal information, how it is used, and how such information is processed solely for the purpose of enhancing customers' experience and protecting their legitimate interests while using the services available on our website.

1. Purpose of Collecting Personal Information

To use the services provided on a25hotel.com, customers are required to provide certain personal information, including but not limited to their full name, email address, telephone number, mailing address, and other relevant information. Such information enables us to identify customers when they use our services, understand their preferences, and provide essential features, services, and other benefits.

The purposes for collecting personal information include, but are not limited to:

  • Assessing our ability to provide the products and services requested by customers.

  • Improving and enhancing the quality of our products and services.

  • Supporting our business operations and management activities, including but not limited to fulfilling reporting obligations required by competent government authorities, conducting marketing activities, preventing and detecting fraud or criminal activities, and complying with applicable laws and regulations.

Customers may choose not to provide certain personal information. However, doing so may prevent them from accessing certain features or services available on our website.

We also retain any information voluntarily submitted by customers while using the website. Such information may be used to:

  • Respond to customer inquiries and requests.

  • Personalize recommendations and service offerings.

  • Contact customers when necessary regarding their bookings or services.

In addition, transaction-related information, including booking history, transaction value, and payment records, may be retained for accounting purposes, customer service, dispute resolution, and handling issues that may arise after the transaction.

2. Scope of Information Use

The collection of personal information is intended to help us build and maintain an e-commerce website that offers customers the highest level of convenience and service quality.

Accordingly, customer information may be used for the following purposes:

  • Providing information about new services, promotional campaigns, and special offers available at a25hotel.com.

  • Delivering customer support services and value-added features.

  • Improving customer service quality and website performance.

  • Resolving disputes or issues arising from customers' use of the website.

  • Detecting, preventing, and handling activities that violate the laws of the Socialist Republic of Vietnam.

3. Methods and Duration of Information Storage

Customers' personal information is stored within A25 Hotel's database systems or at other data storage facilities operated or authorized by us.

Personal data will be retained only for as long as necessary to fulfill the purposes described in this Policy or as required by applicable laws and regulations.

The retention period may vary depending on the nature of the information collected, the purpose for which it is processed, our operational requirements, and applicable legal obligations.

4. Information Sharing

We recognize that our customers' personal information is an important part of our business operations. Therefore, A25 Hotel will not sell, trade, or otherwise transfer customers' personal information to any third party for commercial purposes.

We will only disclose customers' personal information under the following circumstances:

To Protect A25 Hotel and Other Parties

We may disclose personal information when we believe, in good faith, that such disclosure is necessary to:

  • Comply with applicable laws and regulations;

  • Protect the rights, property, or safety of A25 Hotel, our customers, business partners, or other third parties;

  • Detect, prevent, or address fraud, security incidents, or other unlawful activities.

To Comply with Legal Requirements

We may disclose personal information when required by a competent governmental authority or where we reasonably determine that such disclosure is necessary to comply with applicable legal obligations, judicial proceedings, court orders, or requests from regulatory authorities.

Other Circumstances

In all other cases, we will notify customers before disclosing their personal information to any third party. Such disclosure will only be carried out after obtaining the customer's consent, unless otherwise required or permitted by applicable law.

5. Customer Rights and Obligations

Customers have the right to review, update, correct, or request the deletion of their personal information, including their full name, email address, and mailing address, by contacting our Customer Service Center via the hotline:

Hotline: 0789 25 25 25

By confirming and accepting this Personal Data Protection Policy, customers consent to the processing of their personal information by A25 Hotel and by organizations or individuals engaged by us to process such information, without requiring prior notice before each processing activity, except where otherwise required by applicable law.

Customers are responsible for:

  • Protecting their own personal data and keeping their account credentials confidential.

  • Promptly notifying A25 Hotel upon discovering any inaccuracies, errors, unauthorized disclosure, or suspected compromise of their personal information.

  • Providing complete, accurate, and up-to-date personal information. Customers shall be solely responsible for any consequences arising from inaccurate or incomplete information provided by them.

If customers wish to update, amend, or request information relating to their personal data, they may contact us using the following details:

Address: 98 Son Tay Street, Kim Ma Ward, Hanoi, Vietnam

Telephone: 0789 252525

Email: info@a25hotel.com

6. Processing of Children's Personal Data

A25 Hotel processes and manages children's personal data in accordance with the principle of protecting the rights and best interests of children and in compliance with applicable laws and regulations.

Where the collection or processing of children's personal information is required, we will implement appropriate measures to ensure such information is collected, used, stored, and protected in accordance with legal requirements and our internal data protection standards.

7. Potential Risks and Unintended Consequences

A25 Hotel implements various technical and organizational security measures to protect customers' personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, despite our best efforts, no method of data transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of customers' personal information in the following circumstances:

  • Hardware or software failures occurring during the processing, storage, or management of personal data.

  • Security vulnerabilities or cyberattacks beyond our reasonable control, including unauthorized access by hackers or other malicious parties.

Customers are strongly advised to protect their account credentials, passwords, one-time passwords (OTPs), and any other authentication information, and not to disclose such information to any third party.

In the event that our data storage system is subject to a security incident resulting in the loss, leakage, or unauthorized disclosure of customers' personal information, A25 Hotel shall promptly notify the competent authorities in accordance with applicable laws and regulations and inform affected customers as required by law.

8. Complaints Handling

A25 Hotel is committed to safeguarding customers' personal information and will not sell, trade, or disclose such information to any third party for commercial purposes.

In the event of a cybersecurity incident or unauthorized intrusion into our information systems resulting in the loss or compromise of customers' personal data, we will promptly notify the relevant authorities for investigation and resolution, while also informing affected customers in accordance with applicable legal requirements.

Should customers have any questions, concerns, or complaints regarding this Personal Data Protection Policy or the processing of their personal information, they may contact us using the following details:

Email: info@a25hotel.com

Hotline: 0789 25 25 25

We will make every reasonable effort to review, investigate, and respond to customer inquiries or complaints within an appropriate timeframe and in accordance with applicable laws.

Changes to This Policy

Our business operations, services, and legal obligations may change from time to time. Accordingly, A25 Hotel reserves the right to amend, update, or modify this Personal Data Protection Policy whenever necessary.

Any revised version of this Policy will be published on a25hotel.com and will become effective from the date of publication unless otherwise specified.

Customers are encouraged to review this Policy periodically to stay informed of any updates or changes regarding the collection, use, storage, and protection of their personal information.