ROOM BOOKING, CANCELLATION AND CONFIRMATION POLICY

1. Check-in and Check-out Times

  • Flexible 24/24 Check-in - Check-out: Customers can check in earlier than the standard time provided the hotel has rooms available, and may stay for a full 24-hour period calculated from the actual time of check-in to the time of check-out. To guarantee room readiness, A25 HOTEL encourages Customers to book the room for the entire preceding night.

2. Late Night / Early Morning Check-in Policy (23:00 – 08:00)

To ensure the best stay experience, the hotel applies the following options for customers who have pre-booked and need to check in between 23:00 and 08:00:

  • Option 1: Room held from 23:00 the previous day (Guaranteed immediate room availability)
    • The hotel will hold the room from 23:00 the previous day to ensure the Customer can check in immediately upon arrival.
    • The room charge will be calculated from 23:00 because the room has been held and cannot be sold to other customers.
    • Customers are requested to make a deposit or advance payment in accordance with regulations.
    • Hotel staff will clearly confirm the room holding fee before finalizing the reservation.
  • Option 2: Room not held from 23:00 (Immediate room availability not guaranteed)
    • If the Customer does not agree to be charged from 23:00, the hotel will not hold the room in advance.
    • When the Customer arrives between 23:00 and 08:00:
      • If the exact room category is available → the hotel will assist with immediate check-in.
      • If the hotel is fully booked or the room is not ready → the hotel will consult and advise on a suitable alternative based on the actual situation.

Calculation of Stay Duration:

  • Calculated according to system regulations: a full 24-hour period counts as 1 day (based on the actual check-in time), OR
  • An hourly early check-in surcharge applies (for certain booking channels).

Note: The choice of option directly affects room availability upon arrival. The Hotel recommends that guests select an option matching their travel schedule to ensure the best experience.

3. Accommodation Regulations

  • Hourly Stay: Defined as a stay of 2 hours or less. If a guest stays longer than 2 hours, it will be handled as follows:
    • Day-Night Stay: The room rate will equal the hourly rate + extra hours until it reaches the day-night price, or until the stay reaches a full 24 hours.
    • Checking in or checking out between 00:00 and 06:00 with a stay duration of over 6 hours will be charged at the day-night rate.
    • If an extended stay exceeding 24 hours incurs extra hourly charges that reach the day-night rate, the day-night rate applies; overnight stays of more than 6 hours during nighttime hours are charged at the day-night rate.

4. Booking Cancellation Regulations

  • Cancellation 30 days or more prior to arrival: Free of charge.
  • Cancellation from 4 to 29 days prior to arrival: A fee of 50% of the total booking value will be charged.
  • Cancellation from 1 to 3 days prior to arrival: A fee of 100% of the total booking value will be charged.
  • (Particularly for individual bookings of 5 rooms or fewer, cancellation made 7 days or more prior to arrival is free of charge).

5. Regulations on Identification Documents

  • Customers are requested to bring their Booking Confirmation Code and Citizen Identity Card (CCCD), Driver's License, or Passport (with a valid visa for foreigners) when checking in at the hotel reception desk.

6. Children Policy

  • Children under 5 years old: Free of surcharge.
  • Children from 5 to under 13 years old: Surcharge applies (for hotels that serve breakfast).
  • From 13 years old and above: Charged as adults, surcharge applies (please obtain detailed surcharge rates at the reception desk).