1. Job Description
a. Operations Management
- Arrange shifts and allocate manpower based on occupancy, group bookings, and peak hours.
- Control check-in, check-out, cashiering, and booking handling procedures.
- Monitor cash flow, receivables, shift reports, and minimize financial errors.
- Coordinate with Housekeeping, Sales, other functional departments, and Engineering to handle arising issues.
b. Service Quality Management
- Supervise service attitude, professional appearance, and English communication skills.
- Directly handle complex complaints, VIP guests, and OTA complaints.
- Work with Management to monitor online ratings (Booking, Agoda, Google, etc.) in coordination with Sales and Customer Service teams.
c. Training & Staff Development
- Directly train new front office cashiers according to training programs.
- Coach front office staff with weak professional skills or foreign language ability.
- Evaluate staff competency after training (tests, practical assessment, shift shadowing).
d. Reporting & Improvement
- Prepare shift, daily, and monthly reports.
- Propose improvements in procedures, upselling activities, and cost control.
2. Authority
- Coordinate with Management to assign shifts and arrange shift swaps within the team (if any).
- Propose rewards and performance deductions for front office cashiers.
- Propose recruitment or termination of probation to Management, HR Department, and Training Department.
- Propose adjustments to front office procedures when inefficiencies are identified.
3. Job Requirements
- Experience in a similar position.
- Pleasant appearance, proactive, and dynamic.
- Good English communication skills.
- Proficient in office computer skills.
- Knowledge of hotel management systems (PMS).
- Good communication, task coordination, and teamwork skills.
- Strong problem-solving skills; ability to handle complaints professionally and effectively.
- Effective supervision and time management skills.
4. Benefits
- Salary: VND 14,000,000 – 28,000,000/month (negotiable based on competency).
- 4 days off per month.
- Salary reviews every 3–6 months.
- Seniority bonus: from the 13th month onward, an additional 3% salary per year.
- High promotion opportunities.
- Staff accommodation provided for out-of-town employees.
- Staff meals provided.
- Weekly/monthly/yearly bonuses and rewards for contributions.
- Welfare benefits: visits, weddings, funerals, birthdays.
- Full statutory insurance: Social Insurance, Health Insurance, Unemployment Insurance.
Application Locations:
Hanoi: 98 Son Tay, Ba Dinh
Ha Long: 31 Thanh Nien, Bai Chay
Sapa: 29 Thac Bac, Sapa
Da Nang: 137 Nguyen Du, Hai Chau
Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh
Email: tuyendung@a25hotel.com
Hotline: 0906 239 925
