1. Job Description
a. Room Quality Control & Guest Experience
- Establish and maintain A25 cleanliness standards for: guest rooms, bathrooms, glass, floors, odors, linens, amenities, and easily overlooked areas (under beds, gaps, corners, balconies, if any).
- Organize multi-layer quality inspections: self-check → random checks by Team Leader → review and feedback.
- Handle guest feedback related to cleanliness and amenities: classify severity, direct immediate corrective actions, record root causes, and preventive measures.
- Maintain a standard “model room” for training and quality consistency.
b. Room Arrangement as per Management / Front Office Requests
- Receive room requests from Front Office/Cashier or Management; arrange manpower based on room types: check-out rooms, stayover rooms, vacant rooms, maintenance rooms.
- Set cleaning priorities: immediate sale / waiting guests → VIP / upgraded rooms → early bookings → stayover rooms → deep-clean rooms.
- Monitor cleaning progress to ensure rooms are ready on time.
c. Staff Management & Supervision
- Coordinate with Management to arrange work schedules and assign floors/areas based on staff capability; control productivity and service quality of housekeeping staff.
- Maintain operational discipline: uniform, grooming, attitude, room-entry rules, safety regulations.
- Conduct probation and periodic evaluations; propose rotation, replacement, and handle serious violations.
d. Training Responsibilities for New & Existing Staff
- Directly conduct on-site training following the standard method: Explain – Demonstrate – Practice – Correct – Standardize.
- Develop coaching plans for three groups: new staff, underperforming staff, transferred or temporary staff.
- Organize re-training when new procedures are issued, or recurring mistakes occur; compile training lists and results to coordinate with the Training Department.
e. Manpower Planning & Staffing Advisory (Housekeeping – Public Area – Laundry)
- Advise Training Department, HR Department, Internal Audit Department, and Branch Management on standard staffing levels, shortage solutions, and peak-period plans.
- Provide operational data: occupancy, room types, average productivity, re-cleaning rate, recurring errors, linen condition, and material consumption.
- Propose internal cross-support or temporary workforce arrangements when necessary.
f. Equipment, Tools & Chemical Control
- Establish standard lists and usage norms for: housekeeping carts, color-coded cloths, separate WC tools, vacuum cleaners, floor machines, sprayers, PPE, etc.
- Control issuance and return; minimize losses; coordinate maintenance with the Engineering Department.
- Manage chemicals: safe storage, labeled containers, correct usage and dilution; prohibit unauthorized mixing or unapproved chemicals.
g. Record Keeping & Documentation
- Directly maintain and verify the accuracy of housekeeping logs and records.
- Room status log: progress, room condition, arising issues, pending rooms, reasons, and ready-room handover.
- Consumption log: amenities, chemicals, tools usage; abnormal consumption and stock reconciliation.
- Monitor inventory records and request replenishment when required.
h. Linen, Inventory & Lost and Found Management
- Control linen lifecycle: clean, damaged, heavily soiled; coordinate with in-house or outsourced laundry.
- Conduct periodic inventory checks; reconcile warehouse discrepancies as per regulations.
- Coordinate with Front Office/Cashier on Lost & Found procedures: receive, record, seal, store, and return guest items with proper documentation.
i. Engineering Coordination, Deep Cleaning & Room Upgrading
- Proactively detect room defects (electricity, water, air-conditioning, odors, leakage, painting, furniture).
- Prepare maintenance lists by priority and follow up until closure.
- Plan daily, weekly, and monthly deep cleaning schedules.
j. Reporting, Internal Audit & Improvement
- Prepare daily/weekly/monthly reports: room quality, readiness progress, recurring errors, manpower, consumption, linen, equipment.
- Conduct internal audits using checklists and guide corrective actions.
- Propose improvements in procedures, tools, storage layout, and inter-department coordination.
2. Authority
- Assign staff within shifts; prioritize room cleaning order; request re-cleaning if rooms do not meet standards.
- Temporarily block non-standard or unsafe rooms and report to Management.
- Propose recruitment, transfer, discipline, rewards, procurement, and maintenance within authority limits.
- Monitor staff performance and recommend suitable candidates for promotion.
- Recommend rewards and disciplinary actions for non-compliance with company regulations.
3. Job Requirements
- At least 2–3 years of experience as a Housekeeping Team Leader in hotels rated 2–3 stars or above.
- Hospitality professional certification is preferred.
- Age: 23 years old and above.
- Proficient in basic office computer skills; experience in developing SOPs and operational workflows is an advantage.
4. Benefits
- Salary: VND 14,000,000 – 28,000,000/month (negotiable based on competency).
- 4 days off per month. Salary reviews every 3–6 months.
- Seniority bonus: from the 13th month onward, an additional 3% salary per year.
- High promotion opportunities.
- Staff accommodation provided for out-of-town employees.
- Subsidized meals.
- Weekly/monthly/yearly bonuses and performance rewards.
- Full social insurance, health insurance, and unemployment insurance according to regulations.
- Welfare benefits: birthday, wedding, funeral, and company activities.
Application Information
Hanoi: 98 Son Tay, Ba Dinh
Ha Long: 31 Thanh Nien, Bai Chay
Sapa: 29 Thac Bac, Sapa
Da Nang: 137 Nguyen Du, Hai Chau
Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh
Email: tuyendung@a25hotel.com
Hotline: 0906 239 925
