1. Job description:
- Receiving booking requests from customers through various channels: hotline, call center, Zalo, Facebook, email, website, etc.
- Advise customers on room types, room rates, promotions, and accompanying services.
- Accurate and prompt price quotes based on current pricing policies.
- Enter and record guest booking information into the company/establishment's software system.
- Store booking information and /p
- Coordinate with facilities, front desk, housekeeping, and other relevant departments to confirm room availability and ensure services are ready for guests.
- Handle customer requests for room changes or cancellations.
- Assist in answering any questions or handling any complaints from guests related to the booking process.
- Prepare periodic reports on booking numbers, room availability, cancellation rates, etc., as required by management.
2. Requirements:
- Male and Female: 21 years of age and older
- Good computer skills (Microsoft Office), good communication skills.
- Fairly good conversational English or Chinese
- Capable of working independently and handling work pressure.
- Having 1-2 years of experience working in a hotel is an advantage.
3. Benefits:
- Salary ranges from 14 to 30 million VND. Salary is negotiable based on qualifications and experience.
- Salary increases are reviewed every 3-6 months.
- High seniority bonus: from the 13th month onwards, an additional 3% of seniority salary is awarded each year.
- High opportunities for career advancement.
- Accommodation is available for employees who live far away.
- Weekly/monthly/yearly rewards and recognition for contributions to system development.
- Responsibility allowance (depending on the department).
- Visiting and congratulating on loved ones, weddings, and birthdays.
- Full social insurance, health insurance, and unemployment insurance coverage as per regulations.
Contact:
- Hanoi: 98 Son Tay, Ba Dinh
- Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh
- Email: tuyendung@a25hotel.com
- Hotline: 0906239925
