Head of Restaurant Training

1. Training Program Development

Develop training strategies and competency development plans for the Restaurant Division across the A25 Hotel system.
Assess employees' competencies and develop, update, and standardize training materials, manuals, and curricula in line with operational standards and business needs.
Standardize restaurant operating procedures, service standards, training materials, and instructional content.

2. Training Implementation

Develop and execute monthly, quarterly, and annual training plans.
Deliver training sessions directly or coordinate with internal trainers and department heads to conduct training programs.
Design practical training scenarios covering customer service, complaint handling, upselling, and service skills to enhance guest experience.

3. Performance Evaluation & Employee Development

Collaborate with Hotel General Managers, Restaurant Managers, and Department Heads to evaluate training effectiveness and monitor the onboarding performance of new employees.
Organize regular assessments, skill evaluations, and certification programs; recommend additional training and succession development plans.
Participate in developing competency frameworks, performance standards, and career development pathways for Restaurant employees.

4. Quality Assurance & Operational Support

Conduct regular inspections to ensure compliance with restaurant operating procedures, service standards, and training requirements across the hotel system.
Analyze training outcomes and identify improvement opportunities to enhance service quality.
Provide operational support and coaching to restaurant teams when necessary.

5. Budget Management & Reporting

Develop and manage the annual training budget, ensuring efficient utilization of resources.
Prepare periodic reports on training plans, implementation results, and training effectiveness, while recommending continuous improvement initiatives.
Perform other duties as assigned by the Management.

Male/Female, 25–40 years old, with a professional appearance and excellent communication skills.
College or Bachelor's degree in Hospitality Management, Tourism, Business Administration, Human Resources, or related fields.
Minimum 2 years of experience in a training position; experience in Restaurant, Food & Beverage (F&B), or Front Office training is preferred.
Strong ability to develop training programs, training materials, and evaluate training effectiveness.
Excellent communication, presentation, coaching, and motivational skills.
Proficient in Microsoft Office; English proficiency is an advantage.
Proactive, responsible, able to work under pressure, and willing to travel for business.

Competitive salary: VND 20–40 million/month (negotiable based on qualifications and experience).
Annual salary review.
Seniority bonus: From the 13th month onward, receive an additional 1% seniority allowance for each completed year of service.
Excellent career advancement opportunities.
Accommodation provided for employees relocating from other provinces.
Free meals during working shifts.
Weekly, monthly, annual, and special performance bonuses.
Employee welfare benefits including birthdays, weddings, bereavement support, and other company care programs.
Full Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor laws.

Recruitment position