1. Job Description
- Assign tasks within the department to each individual.
- Guide Customer Service staff on ongoing programs and tasks.
- Prepare periodic and ad-hoc reports related to the Customer Service Department and the Group.
- Provide training and orientation for new staff during their probation period.
- Monitor Zalo, email, Fanpage, and review the performance of each staff member.
- Post room sales content on groups/forums to seek travel partners and agencies to bring guests to the Group.
- Work with partners handling large group bookings → Arrange reservations for corporate and travel agencies, draft and manage contracts with partners cooperating with A25.
- Take responsibility for the department’s revenue targets.
- Collaborate with regional Head Chefs to adjust breakfast and lunch menus for the Group.
- Check and verify daily reports from the Customer Service Department, including YKKHH, BCSDP, and reports from staff doing "sleep-test" experiences.
- Handle customer service for demanding guests and resolve customer complaints.
- Coordinate with Branch Management Boards to communicate and implement Group-wide programs.
- Perform other tasks as assigned by the Board of Directors.
2. Job Requirements:
- University degree or higher in Business Administration, Tourism, Hospitality Management, or related fields.
- Dynamic, professional, responsible, able to work under high intensity and pressure.
- Proven experience and skills in management, with the ability to direct and supervise departmental operations.
- Strong communication, presentation, and persuasive skills.
- Strategic planning and execution skills.
3. Benefits:
- Salary range: 35 – 60 million VND / 26 working days (negotiable based on ability).
- 4 days off per month.
- Salary review every 3 – 6 months.
- Seniority bonus: From the 13th month onward, employees receive an additional 3% seniority salary per year.
- Excellent career advancement opportunities.
- Weekly, monthly, yearly rewards and recognition for contributions to the Group.
- Responsibility allowances (per department).
- Employee care programs: visits, gifts for weddings, funerals, birthdays, etc.
- Full social, health, and unemployment insurance according to regulations.
Contact Information:
- Application & Interview Address:
Hanoi: 98 Son Tay, Ba Dinh
Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh - Email: tuyendung@a25hotel.com
- Hotline: 0906 239 925
