Apply now

Customer Care Specialist

Job description

1. Job Responsibilities:

- Receive and process customer requests/inquiries

- Participate in building and managing information channels to help customers get the content they need quickly and accurately

- Receive and manage customer complaints and issues that need to be resolved and provide information to appropriate departments to handle those complaints

- Monitor and continuously the Group's service policies

- Proactively contact customers on holidays, gifts, notify promotions on special occasions and send them promotions

- Perform tasks as required by superiors.

2. Requirements:

- Male, female: 23 years old or older

- Graduated from College or higher in the fields of: Tourism, Business Administration, ...

- Priority is given to those with experience working in the field of tourism sales marketing

- Good English communication

3. Benefits:

- Salary from 14 - 30 million. Salary is negotiated according to ability.

- Salary increases every 3 - 6 months.

- High seniority: from the 13th month onwards, each year, an additional 3% of seniority salary is awarded.

- High promotion opportunities.

- Accommodation when employees live far away.

- Weekly / monthly / yearly rewards and when contributing to the development of the Group.

- Visiting, condolences, birthdays, etc.

- Full social insurance, health insurance, unemployment insurance according to regulations.

- Subsidized meals

Contact:

- Address for submitting interview application:

Hanoi: 98 Son Tay, Ba Dinh

Ha Long: 31 Thanh Nien, Bai Chay

Ho Chi Minh: 55 Cach Mang Thang 8, Ben Thanh

Da Nang: 137 Nguyen Du, Hai Chau

- Email: tuyendung@a25hotel.com

- Hotline: 0906239925

Recruitment position

Trợ lý đặt phòng

Quantity: 5

End date: 30/06/2026

Head of Retail - Customer Service

Quantity: 1

End date: 30/06/2026