Customer Care Specialist
1.Job Description:
- Receive and process customer requests/inquiries
- Participate in building and managing information channels to help customers get the content they need quickly and accurately
- Receive and manage customer complaints and issues that need to be resolved and provide information to appropriate departments to handle those complaints
- Monitor and continuously the Group's service policies
- Proactively contact customers on holidays, gifts, notify promotions on special occasions and send them promotions
- Perform tasks as required by superiors.
2. Requirements:
- Male, female: 23 years old or older
- Graduated from College or higher in the fields of: Tourism, Business Administration, ...
- Priority is given to those with experience working in the field of tourism sales marketing
- Good English communication
3. Benefits:
- Salary from 14 - 30 million. Salary is negotiated according to ability.
- Salary increase every 3 - 6 months.
- High seniority: from the 13th month onwards, each year, an additional 3% of seniority salary is awarded.
- High promotion opportunities.
- Accommodation when employees live far away.
- Weekly / monthly / yearly rewards and when contributing to the development of the Group.
- Responsibility allowance (according to each department).
- Visiting, condolences, birthdays, etc.
- Full social insurance, health insurance, unemployment insurance according to regulations.
Contact:
- Address for submitting interview application:
Hanoi: 98 Son Tay, Ba Dinh
Ha Long: 31 Thanh Nien, Bai Chay
Ho Chi Minh: 55 Cach Mang Thang 8, Ben Thanh
Da Nang: 137 Nguyen Du, Hai Chau
- Email: tuyendung@a25hotel.com
- Hotline: 0906239925
