Head of Inspection & Quality Control Department

Head of Inspection & Quality Control Department

1. Job Description

• Develop the organizational structure and workforce planning of the Inspection & Quality Control Department and implement tasks in accordance with regulations.

• Prepare annual and ad-hoc audit/inspection plans, submit them for approval, and oversee implementation.

• Organize work schedules, assign tasks, and manage all department staff according to specific areas of responsibility.

• Supervise task execution and progress, evaluate staff performance within the department.

• Review and finalize reports, proposals for handling, specialized inspection reports, and other professional documents before submission for approval.

• Establish a network of collaborators to support effective inspection and control activities.

• Organize internal training to improve professional skills of department staff, meeting increasing requirements in inspection and monitoring.

• Regularly coordinate with the Group’s Inspection Board to support and implement effective audits and inspections.

• Continuously develop personal skills to better meet job requirements.

• Carry out inspection and quality management tasks to ensure compliance with company processes and policies (at departments, business units, and subsidiaries).

• Monitor and supervise the implementation of approved risk mitigation measures.

• Perform other control-related tasks as required by the CEO and the Group’s Inspection Board.

• Participate in the improvement of operational procedures across departments and business units.

• Advise on developing, amending, and supplementing regulations and procedures of the Inspection & Quality Control Department.

• Provide recommendations on revising regulations/procedures issued by the Chairman/CEO to ensure alignment with A25’s actual situation.

• Propose management improvements and corrective measures to ensure compliance and minimize risks affecting A25’s business operations.

• Conduct periodic and ad-hoc assessments of brand standard compliance regarding customer service, guest experience, and property maintenance at hotels.

• Analyze evaluation results and provide solutions; identify risks or system-related issues for timely resolution.

• Supervise quality improvement plans at evaluated hotels.

• Collect, analyze, and evaluate customer satisfaction data, and propose solutions to enhance service quality.

• Report and maintain a database of deviations from hotel brand standards.

• Ensure quality control standards (including new or updated ones) are clearly communicated to hotels.

• Train and coach property-level quality management staff.

2. Job Requirements

• Minimum 5 years of experience in inspection/quality management, including at least 2 years in internal control or equivalent positions.

• Bachelor’s degree or higher.

• Knowledge of laws and relevant legal regulations.

• Strong ability to collect, analyze, evaluate, and synthesize information.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Ability to work under high pressure.

• Loyalty, integrity, and dedication.

• Strong communication, presentation, and negotiation skills.

• Training and orientation skills.

• Leadership, organizational, and task allocation skills.

• Analytical, judgment, and problem-solving skills.

• Strong supervisory and leadership capabilities.

• Planning and implementation skills.

3. Benefits

• Salary: 35 – 60 million VND / 26 working days (negotiable based on ability).

• 4 days off per month.

• Salary review every 3–6 months.

• Seniority benefits: from the 13th month of employment, receive an additional 3% seniority bonus annually.

• High promotion opportunities.

• Accommodation provided for staff from other provinces.

• Weekly / monthly / yearly rewards and recognition for contributions to the Group.

• Responsibility allowance (depending on department).

• Welfare benefits: support for personal/family events, birthdays, etc.

• Full social, health, and unemployment insurance as regulated by law.

Contact

• Application submission addresses:

  • Hanoi: 98 Son Tay, Ba Dinh

  • Ho Chi Minh City: 55 Cach Mang Thang 8, Ben Thanh

• Email: tuyendung@a25hotel.com

• Hotline: 0906 239 925

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